ITBusinessDepot - Whitepapers, Webinar, Latest Tech News, Trending Technology News

On January 21, 2021, IDG Research brought together large multinational companies together with the technology provider Okta at a round table to analyze the security challenges of remote work. The starting point of each organization has…
Read More...

For businesses, security begins with trust. That is, to drive effective security, it must first be conceived as an organization that employees, partners, and customers outside the traditional, office-centric perimeter can trust to access…
Read More...

CIOs and other C-level technology executives (CXOs) often delegate procurement decisions regarding datacenter network infrastructure to domain experts, namely network architects, engineers, and operators. While those network specialists are…
Read More...

To be a data center network engineer is to live with complexity and uncertainty. A change in one place could have an unintended effect somewhere else. Performance could suffer, workloads could be exposed, or the network could crash.…
Read More...

“The connected customer experience” report explores how people’s feelings have changed over the course of the pandemic—and how building trust and loyalty with today’s disconnected consumers requires companies to radically rethink the…
Read More...

Today, more than ever, customers need to feel loved. They expect amazing service, simple digital journeys, and freedom to engage with your business on their own terms. Phone, mobile, chat, video, social. Whenever and wherever they want.…
Read More...

The last year has profoundly changed the way we live, work and do business. Contact centers were under increased pressures to accelerate digital transformations, including moving to remote working, adopting new technologies and handling…
Read More...

Digital customer communication is developing rapidly. According to a 2020 survey by McKinsey & Company, consumers' use of digital communications channels has evolved at a faster pace in just a few months than it would otherwise in three…
Read More...

The COVID-19 pandemic profoundly changed the ways in which people live, work and interact with friends, colleagues and businesses. In this new global report, Genesys surveyed over 11,000 consumers across the US, Latin America, Europe and…
Read More...

The start of 2022 marks two years since the COVID-19 pandemic began. And now it’s clear: The global pandemic has permanently changed the way we live, work and do business. Customer experience (CX) leaders are prioritizing solutions that…
Read More...