Wooo – BSL Group
Wooo! Turned to BSL Group
With customer demand at record level, and under cost pressure,
WOOO – We’re Out of the Office, a leading consulting & business process outsourcing company, needed to offer flexible solutions…
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Dentsu Aegis – BSL Group
BSL Group recently implemented the Genesys Cloud platform as the global telephony system for Dentsu Aegis network. Across 117 countries and multiple languages. And continuously delivers SLAs over 94%.
In light of the…
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Protect user identity and ensure business trust with multi-factor authentication
The internet has changed the way we do business. Fast internet access at home and at millions of Wi-Fi hotspots in public places enables employees to work anywhere - from home to hotels and coffee shops.
Company data is no longer stored…
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Vulnerability and patch management
The Importance of Patch Management in Enterprises.
Software patches are usually very annoying for IT administrators. Prioritizing and deploying them is a time-consuming task, not only for them, but for users as well. Computers and…
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What you should know about cyber attacks
The ever-changing threat landscape and the frequency, sophistication, and targeting of attacks require security practices to evolve toward a combination of prevention, detection, and response.
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The Connected Customer Experience
“The connected customer experience” report explores how people’s feelings have changed over the course of the pandemic—and how building trust and loyalty with today’s disconnected consumers requires companies to radically rethink the…
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Customer Service Best Practices
This eBook reviews customer service best practices that you can incorporate into your customer experience to outperform your competition. You'll learn strategies for success, skills every customer service agent should have for a contact…
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The State of Customer Experience
The State of Customer Experience is an ongoing series of consumer and business research related to customer experience (CX). This is the second global survey, executed in April and May 2021 on behalf of Genesys by an independent research…
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Cybersecurity Compliance Guide
Compliance is an important part of a cybersecurity program. Heavily regulated industries are often a bigger target for cybercriminals because of their highly valuable data (e.g., patient data in healthcare, financial data in banking,…
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The Total Economic Impact™ Of Arctic Wolf Security Operations Solutions. Cost Savings And…
Arctic Wolf provides Security Operations as a managed service solution helping organizations improve cybersecurity defenses with the cloudnative Arctic Wolf™ Platform and a team of security experts that augment existing in-house IT…
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