Forrester Reports | The total economic impact of unified communications on the Zoom platform

Forrester Reports | The total economic impact of unified communications on the Zoom platform

“The Total Economic Impact of Zoom’s Unified Communications Platform,” a study commissioned by Zoom and conducted by Forrester Consulting, found that the composite model organization using Zoom could:

• Improve employee productivity by adding up to 52 minutes of productivity per employee per week
• Accelerate sales cycle effectiveness by improving sales time-to-value by 70%
• Streamline internal IT support by reducing problem resolution time by 75%.
• Eliminate redundant technologies and reduce travel to save millions annually

To quantify these results, Forrester Consulting surveyed a series of decision makers from four different size and industry companies that have purchased and implemented Zoom for unified communications. Each has realized significant cost savings and economic benefits from implementing Zoom.

These data points helped Forrester Consulting build a financial model that shows a composite organization using Zoom experiences benefits of $46.23 million over three years against costs of $12.81 million, adding up to a net present value of 33 42 million dollars and an ROI of 261%.