5 trends in customer conversation with perspectives from analysts and industry experts
The global pandemic has fundamentally changed the way people live and work – and these changes will continue in the coming months and years.
What can companies do today to be able to serve the customer expectations of tomorrow?
In the white paper “Customer conversations of the future – 5 key trends” Smart Communications has collected insights from thought leaders. Analysts and industry experts from Salesforce, Capgemini, Pega, IDC, Guidewire, Cognizant, Aragon Research and Aspire have their say. They reflect on the most important trends in customer loyalty and discuss perspectives and ways away from one-sided communication towards interactive dialogue.
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