Customer Insights Day

What does data-based customer experience management mean for the reality of relationships between brands and customers? We know from CRM practice that the potential of ever more powerful systems is often not even remotely exploited. In…
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Ransomware: A Cloudy Forecast

Ransomware remains high on the risk register for most enterprises, yet this threat has morphed into more targeted and insidious forms with multiple dimensions and points of coercion. As mobile working and cloud adoption became the norm,…
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