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VMware Carbon Black Named a Leader in Forrester Wave™: Endpoint Security Software As A Service, Q2 2021 VMware Carbon Black Cloud was named a leader in Forrester Wave™: Endpoint Security Software As A Service, Q2 2021. If you…
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Why you should think beyond the e-signature COVID-19 has accelerated digitization tremendously. In 2020 alone, the e-signature software market grew by 22% and, according to data from IDC, will continue to grow in the coming years. …
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5 trends in customer conversation with perspectives from analysts and industry experts The global pandemic has fundamentally changed the way people live and work - and these changes will continue in the coming months and years. What…
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Explore the business value of proven modernization paths. Understanding the business value of infrastructure and application modernization can be difficult. AWS and the analysts at Known have simplified the process by measuring the…
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Your customers are trying to tell you something Do your customers feel overwhelmed when opening an account, submitting information, or verifying their identity? If so, it could be that they feel neglected. The truth is, customers are…
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But water is also needed for agricultural and industrial activities as well as for traditional households. How long could companies continue to operate if their water supply was cut off? This question is becoming increasingly urgent,…
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In this eBook, we'll examine four areas where AI can help you transition your customer service operations into the new digital age: 1. AI for monitoring, case creation and routing. AI can process public, online data sources to determine…
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How to retain customers with more personal conversations 1 in 5 consumers say they would buy home insurance from Amazon or Google. This increases the pressure on insurers to transform customer experiences along the entire customer…
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How flexible tools and cloud technology can enable healthcare companies to scale the conversation They want intelligent, timely and relevant communications that speak to them. They want to hear from companies through their preferred…
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What if the form of the future isn't a form at all? Your customers are digital-savvy, always online, impatient and goal-oriented. You have neither the time nor the inclination to struggle through complicated forms. Did you know that…
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