A leader in conversation intelligence AI, Invoca today unveiled new capabilities that use a combination of generative AI, large language models (LLMs), voice biometrics, and patented machine-learning technologies to support consumer brands in growing their customer bases and generating more revenue. These enhancements allow marketing, e-commerce, and contact center teams to gain new, useful data from interactions that they can use to increase efficiency, provide wonderful customer experiences, and drastically boost conversion rates.
Given how search engines and call centers are being impacted by generative AI and LLMs, Invoca gives companies the tools they need to stay on top of the game. Companies must use AI to generate a real commercial effect, particularly in these trying economic times. Invoca keeps integrating innovative AI technology into workflows to raise marketing ROI and Invoca continues to embed cutting-edge AI technology in workflows to improve marketing ROI, increase contact center productivity, and drive profitable growth in industries like healthcare, automotive, financial services, telecom, and travel/hospitality.
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