Whitepaper

This executive guide sets out practical steps aimed at all digital transformers who plan to use AI to achieve a stronger digital future. The guidelines are distilled from the most successful AI practices of the digital natives and are…
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Artificial Intelligence (AI) is answer to challenges that telecoms must face in a time of rapidly changing market requirements, but it is not easy to adapt immediately. Many requirements can be solved by experienced experts. Unfortunately,…
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Improving the trustworthiness of artificial intelligence (AI) systems is a shared priority for the private and public sectors, as indicated by prolific research and guidelines in recent years.
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Adding AI for knowledge management solutions can help employees easily find and use relevant information, get instant answers to questions, improve real-time decision-making and accelerate response time to customers. In this infographic…
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The purpose of this paper is to define what information integrity means and provide a context for it for users, preparers of information, and providers of assurance on such information. The paper focuses on what it means to have…
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What are the key factors to CRM success? Your CRM initiative will fail if nobody uses the system. To make CRM “stick” throughout your organisation, you need to choose the right solution and plan your implementation well. This guide reveals…
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As the economy improves, so does the tech industry—but at an even faster pace. Even though we’re in the midst of positive growth, it’s difficult not to think about the future. Our white paper reviews a survey that questioned working-age…
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Your IT organization devotes huge amounts of effort to monitoring service levels; but are you including End User Experience? When your primary interface with your customer is digital, EUE means a lot, and is a critical driver in business…
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Prior to the arrival of UC, the stereotype was that IT departments were focused on blinking lights and server upgrades. UC has demolished that stereotype. IT departments now are responsible for deploying the most productive, effective, and…
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In some cases, it may be because too many solutions are incorporated into the IT strategy or are poorly integrated and maintained.  By deploying IBM Connections, the organization was able to decommission applications and systems, reduce IT…
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