Whitepaper

Machine learning-powered document processing changes the equation for data extraction and helps organizations gain insights from thousands to millions of documents quickly, easily, and at scale. Read the AWS eBook, Set Your Document Data…
Read More...

Tackle organizational inefficiencies by innovating beyond traditional search tools that can hinder productivity. In this eBook from AWS, you’ll discover the significant ways that intelligent search unlocks new possibilities for enterprises,…
Read More...

Delivering an effortless customer experience is the best way to gain loyalty, with brands like Netflix and Amazon, leading the way. Consumers worldwide have grown accustomed to personalized and frictionless journeys. Yet, many are…
Read More...

The financial and insurance services industry is at a tipping point in terms of customer experience (CX). We have seen this industry partner with others in expanding digital touchpoints and thus be able to promote stronger customer service…
Read More...

Cost savings and business benefits realized from Zoom's unified communications platform Zoom for Unified Communications enabled organizations to realize up to 52 minutes per week productivity gain per employee, reduce sales time to value…
Read More...

The global pandemic has had a significant impact on how companies prioritize spending. Although a new year has already begun and economists forecast a very different evolution compared to last year, companies such as Goldman Sachs warn that…
Read More...

How digital phone calls are revolutionizing the customer experience Before the introduction of hybrid working models that allowed employees to work from home, everyday call center life looked something like this: A busy open plan office,…
Read More...

How Zermatt is becoming the most digital Alpine destination with Salesforce The renowned Swiss ski destination Zermatt Matterhorn has succeeded in doing just that. By harmonizing the different parts of the buying journey, the resort has…
Read More...

For the fourth edition of our State of Service report, Salesforce Research surveyed customer service professionals around the world to find out: How customer service standards continue to change amid the crisis What strategies,…
Read More...

On January 21, 2021, IDG Research brought together large multinational companies together with the technology provider Okta at a round table to analyze the security challenges of remote work. The starting point of each organization has…
Read More...