InMoment Awarded Patent To Solve The CX Industry’s Most Expensive Data Management Problem: Processing Large-Scale CX Data

InMoment, the leading provider of Experience Improvement, announced it was awarded a patent for the XI Platform’s unique backend data aggregation and its customer experience system and methods for processing very-large CX datasets.

As organizations spend millions of dollars a year and countless hours trying to bring together their customer data to analyze it across the customer journey, the XI Platform patented technology has unique capabilities allowing it to receive customer feedback data from multiple points of origin and sources surveys, social media, video, audio, call center scripts. This technology, a new process of data storage delivery, can capture, organize, and cleanse survey responses, call center scripts and emails in the same way, no longer requiring advanced processing tools. Every customer experience can be interpreted in context and immediately organized and ready for analysis and reporting—contributing to employee time savings and the reduction in the number of analysis tools and IT costs.