Unbabel, the Translation-as-a-Service provider that blends Neural Machine Translation with a global crowd of human linguists to break down language barriers between enterprises and their customers, has announced the extension of its integration with Zendesk, one of the world’s leading customer service and engagement platforms.
Zendesk customers will now be able to experience Unbabel Chat for the first time (building upon existing Support and Guide functionality) bringing near-real-time translation to the platform’s instant messaging platform, and solidifying Unbabel’s role as the Premier Translation Partner of Zendesk.
Unbabel’s unique platform, used by a range of global brands like Facebook, easyJet, UnderArmour and TomTom, increases customer satisfaction by enabling businesses to communicate with their customers in their native language immediately.
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