On Demand Webinar
Service Summit Breakout
AI-enabled telephony from the cloud – Insights from IDC
Call centers have experienced a sudden change in the last year: they had to switch to a remote working model in a very short time. Digital tools were essential to meet the increased demand. In this session, however, we would now like to look ahead and will soon find out that location-independent telephony is not the only reason for digitizing call centers.
See how Service Cloud Voice can integrate your contact center directly into the cloud. Experience how you can answer and process calls faster thanks to digital telephony. Bundle not only the telephone functions but also the complete customer overview on a single platform – on the world’s leading CRM.
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